Drive Approvals by Improving your Declined Jobs
Manage what you Measure
JobViewIQ determines specific actions for the service advisor to improve the customer education by showing graphically and with metrics
- How often a particular job has been proposed to their customer on an estimate
- How many of those jobs have been declined by the customer
- How many recommended jobs have been declined for an immediate and future attention inspection topic
- The process maturity for when recommended jobs are backed up by inspection results
Replace cabin/engine air filter is the #1 declined job and alignments being a not so close second.
Replacing Shocks and Struts is recommended only every 18th Repair Order. It seems most shops wait until there is a leak or other damage.
A Declined Job Rates of 30% doesn't mean good if at the same time the job is only recommended once in a while.
Manage declined jobs online easily.
A four-week rolling average graph shows trends and allows the user to track where the action items have created a better approval rate over time and where there is still potential to improve.
JobViewIQ uses the repair history captured in the Point of Sale (PoS) software and standardizes the jobs found into the top ten declined jobs in this dashboard. Declined jobs are either dependent on the PoS used, outright declined by the customer or deferred to a future visit.
The following PoS are supported:
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If you are an AutoTechIQ-certified shop, you or the business owner have received a welcome email to log into this dashboard. Nevertheless, feel free to log in and determine your access by entering your business's phone number and email address. Please check out our Privacy Notice to see how seriously we take your privacy and that of your customers. No customer names, addresses, contact data, or anything similar is stored in our database that identifies your customers. In addition, the dashboard is only usable if you approve in the configuration settings that this software can access your staff's contact data.